At PEMAGGY ENTERPRISES LTD, we aim to ensure safe, timely, and reliable delivery of our sewing, knitting, and embroidery machines and accessories.

Delivery Coverage

  • We offer delivery within Kenya and selected regions upon request.

  • Customers may also opt for self-collection from our premises by prior arrangement.

Processing Time

  • Orders are processed within 1–2 business days after confirmation of payment.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Within Nairobi: 1–3 business days

  • Outside Nairobi: 2–5 business days, depending on location and courier service

  • Delivery timelines may vary due to courier delays, weather, or unforeseen circumstances.

Delivery Charges

  • Delivery fees are calculated based on location, package size, and weight.

  • Shipping costs will be communicated and agreed upon before dispatch.

Order Tracking

Where applicable, customers will be provided with delivery or courier details to track their orders.

Damaged or Missing Items

  • Customers are advised to inspect items upon delivery.

  • Any damages, shortages, or incorrect items must be reported within 24–48 hours of receipt for prompt assistance.

Customer Responsibility

  • Please ensure the delivery address and contact details provided are accurate.

  • PEMAGGY ENTERPRISES LTD will not be liable for delays or losses caused by incorrect information.

Delivery Confirmation

Delivery is considered complete once the order is received and acknowledged by the customer or their authorized representative.

Policy Updates

This policy may be updated from time to time without prior notice.

Contact Us

For shipping or delivery inquiries, please contact PEMAGGY ENTERPRISES LTD through our official communication channels.