At PEMAGGY ENTERPRISES LTD, we are committed to customer satisfaction and quality service. This Refund and Returns Policy outlines the terms under which returns and refunds are accepted.

Returns

  • Returns are accepted within 7 days of purchase, provided the item is unused, in its original condition, and in the original packaging.

  • Proof of purchase (receipt or invoice) is required for all returns.

  • Machines that have been installed, used, altered, or damaged after purchase are not eligible for return, unless found to have a manufacturing defect.

Refunds

  • Refunds are issued only after inspection and approval of the returned item.

  • Approved refunds will be processed through the original payment method or as store credit, depending on the agreement.

  • Refund processing time may take 5–10 business days after approval.

Exchanges

  • Defective or incorrect items may be exchanged for the same or equivalent product, subject to availability.

  • Exchanges must be reported within 48 hours of delivery or purchase.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or installed machines

  • Accessories, spare parts, needles, threads, and consumables

  • Customized or special-order items

Damaged or Defective Products

If you receive a damaged or defective item, notify us immediately (within 48 hours) with clear evidence. We will assess and advise on repair, replacement, or exchange where applicable.

Customer Responsibility

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a verified defect.

  • All returns must be authorized by PEMAGGY ENTERPRISES LTD before being sent back.

Policy Changes

We reserve the right to update or modify this policy at any time without prior notice.

Contact Us

For questions regarding returns or refunds, please contact PEMAGGY ENTERPRISES LTD through our official communication channels.