INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you provide delivery?
Yes, we offer delivery within Kenya. Delivery timelines depend on location, usually 1–3 days in Nairobi and 2–5 days outside Nairobi.
Can I return a product if it’s faulty?
Yes, faulty or defective products can be returned or exchanged according to our Refund & Returns Policy. Please report issues within 48 hours of receipt.
Do you offer warranty?
Yes, warranty is provided as per manufacturer terms. It does not cover damage caused by misuse or normal wear and tear.
Can I get technical support?
Yes, we provide guidance on machine usage, installation, and maintenance to ensure optimal performance.
How can I contact you?
You can reach us via our official phone number, email, or visit our premises. All contact details are available on our website and social media pages.
INFORMATION ABOUT US